Our Promise:
100% Satisfaction Guaranteed
At The Cellar Door, we’re dedicated to making sure you love every bottle of wine you create with us. We want you to feel confident and excited about your winemaking experience, which is why we offer a simple, no-risk satisfaction guarantee.
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If you’re not completely satisfied with your finished batch — whether it's the flavor, aroma, or something just doesn’t taste right — we’ll help you craft a new batch at no extra cost. Our team will work with you to understand your preferences, adjust the process, and ensure your next batch is exactly what you envisioned.
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What’s Covered:
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Off flavors or unexpected results in your batch
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Wines that don’t match your taste expectations
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Any brewing issues that affect the final product
How It Works:
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Let Us Know: Contact us within 30 days of bottling to explain the issue.
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Taste & Troubleshoot: We’ll work with you to understand what went wrong and suggest adjustments.
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Start Fresh: We’ll guide you through crafting a new batch, making adjustments to better suit your palate — all at no extra charge.
Please note: Guarantee applies to wines stored and handled according to our recommendations. Some conditions may apply.
We want every sip to be a delight, and we’re here to make sure your winemaking journey is a rewarding and enjoyable experience!